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Several New Changes at St. Joseph’s Health Hospital

Syracuse, NY (July 14, 2017) – St. Joseph’s Health is announcing several new medical spaces and services at its hospital in Syracuse to address the growth in demand for urgent and emergency care and improve the efficiency in each of these departments. The new services at the hospital will also further improve the community’s access to the right point of care, as well as efficiently moving patients through the continuum of care, and support overall population health.  

“InQuicker” at St. Joseph’s Emergency Department 

St. Joseph’s has partnered with InQuicker to offer Central New York’s first and only online self-scheduling for emergency department services. The online portal is available on the St. Joseph’s homepage at www.sjhsyr.org (just click on the InQuicker pod) and is mobile friendly (both versions pictured below). It allows emergency patients with non-life-threatening conditions to select estimated treatment times, “check-in” online by providing information on why they’re visiting to ensure hospital staff is prepared for them, and wait from home until their estimated treatment time. 


InQuicker is not an appointment or reservation service, as the nature of emergency medicine does not allow for the scheduling of treatment. Rather, InQuicker estimates treatment times based on available resources and allows prospective patients to wait from home, rather than the waiting room. InQuicker users do not skip the ED wait, nor are they seen ahead of individuals in the waiting room. In the event of a projected treatment time delay, InQuicker users are sent real-time notifications via email and a phone call, so they can continue waiting at home. 

The InQuicker system is designed to filter for certain symptom keywords that may indicate a life-threatening or debilitating medical condition. A healthcare provider at St. Joseph’s also reviews all online check-ins for such criteria. Individuals indicating life-threatening or debilitating medical conditions are prompted to dial 911 or go immediately to the nearest ED. 

FastER from St. Joseph’s Urgent Care Centers 

For additional expedited urgency and emergency care, St. Joseph’s has also launched its new FastER program, which creates faster transitions for patients in its urgency care facilities who need to be transferred to the hospital emergency department. 

Dr. Maxime Berube, Emergency Department Chair, says: “Both of these new services give our patients more control over their healthcare experience and faster access to medical care in our Emergency Room. We invested in these services because they have been shown to have a dramatic impact on patient satisfaction. Once the patient arrives at our Emergency Department, we’re committed to delivering high quality care as effectively and efficiently as possible.” 

New Operating Room 

St. Joseph’s Health has also added a new operating room to the hospital, which will allow doctors the capacity for more than 800 additional surgeries at St. Joseph’s Hospital each year! This also means that patients will be able to schedule their surgeries more quickly after their consultation with their doctors, and then get back to their doctors’ offices more quickly for post-surgical recovery. 

This new operating room is also the first and only operating room in Central New York with a negative-pressure ante-room, which offers customized safety for complex patient scenarios. With the flip of a switch, surgeons can convert the airflow in the small outer room that leads into the operating room from positive pressure to negative pressure. 

The operating room is located in the hospital’s Operating Suite, which was completely renovated and re-opened in 2013; and is available for all types of procedures, including the new bariatric procedures and robotic surgeries being offered at St. Joseph’s.  

New Electrophysiology Lab 

As part of the Cardiovascular Center of Excellence for St. Joseph’s 150th Anniversary capital campaign announced just last month, the hospital is already opening the first component of its enhanced cardiovascular care with a new electrophysiology (“EP”) lab. This is the second EP in the hospital, with the latest and best electrophysiology equipment, and was built to meet a growing demand in the community.  

EP labs conduct tests that help doctors understand the nature of abnormal heart rhythms (arrhythmias). During electrophysiology tests, patients are mildly sedated and doctors use an electrode catheter to send electrical signals to the patient’s heart and record its electrical activity. This testing is critical for detecting irregular heartbeats that follow heart attacks, signify high blood pressure, or simply come with aging, and may cause scarring of the heart.

AnneMarie Czyz, Chief Operating Officer and Chief Nursing Officer, said: “The additional operating room and electrophysiology lab were added to meet the growing patient demand of our current physicians and surgeons. In fact, because need was growing so quickly, we actually expedited the building and opening of this second EP lab before building out the entire new Cardiovascular Center of Excellence. Patients may have previously had to wait up to six weeks to get into the EP lab, and now they can be seen much more quickly. We’re also adding new equipment to this EP lab, including the first 3D mapping-Rhythmia device from Boston Scientific in the region, which allows us to diagnose and treat more complex arrhythmias.”

About St. Joseph’s Health

St. Joseph’s Health is a non-profit regional health care system based in Syracuse, N.Y., providing services to patients throughout Central New York and northern Pennsylvania. From primary to specialty to home care, to our Magnet-recognized hospital, and in collaboration with our community partners, St. Joseph's Health is advancing the health of the communities we serve through an expanding range of healthcare services to ensure our patients achieve optimum long-term health. Ranked by Consumer Reports among the top 15 heart surgery centers in the country, U.S. News “Best Regional Hospital” and a 15-time winner of the National Research Corporation Consumer Choice award, St. Joseph’s is widely recognized for quality, value and delivering the highest patient satisfaction. St. Joseph’s Health is affiliated with Franciscan Companies and St. Joseph’s Physicians and is a member of Trinity Health.

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Urgent Care Locations

St. Joseph's Physicians in Liverpool
5100 West Taft Road
Liverpool, NY 13088

St. Joseph's Physicians in Fayetteville
4100 Medical Center Drive
Fayetteville, NY 13066

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Contact St. Joseph's Physicians

Family Medicine, Liverpool: 315.452.2828
Family Medicine, Fayetteville: 315.637.7878
Family Medicine, Radisson: 315.652.1325
Family Medicine, Heritage Group,
Fayetteville: 315.663.0059
Family Medicine, Heritage Group,
Cazenovia: 315.655.8171
Internal Medicine, Syracuse: 315.474.0542
Surgical Services, Liverpool: 315.634.3399
Surgical Services, Fayetteville: 315.632.3300