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Billing & Payments

Pay Your Bill Online

On May 1, 2014, St. Joseph’s Hospital Health Center launched a new electronic medical record providing patients new tools to manage their health information.  With My St. Joseph's you can easily access your statement and pay your bill online.  Click here to view your account or sign up today.

Billing Hotline

St. Joseph's Physicians financial counselors are available to answer your billing questions during normal business hours. Call 315-744-1838 to speak with a counselor today. 

Billing & Insurance FAQs 

I just received a bill and St. Joseph's Physicians did not submit the claim to my insurance company? The most likely reason for this is that we did not have your insurance information at the time of your visit to submit the claim to your insurance carrier. Please call our office (315-452-2501) and provide the necessary insurance information and we will be happy to submit the claim. In most cases we will submit claims directly to insurance carriers; however in some instances, claims may need to be submitted directly by you. 

Why didn't my insurance company pay on this claim? 
Some insurance plans require that a yearly deductible be met before payments are made by the insurance carrier. Subscribers need to understand their plans and what their deductible, co-insurance and co-pay requirements are. Please contact your insurance carrier if you have any questions regarding your deductible, co-insurance and co-pay requirements. 

Why can't you give me information on my husband's account? 
The new HIPAA (Health Insurance Portability & Accountability Act of 1996) privacy rules limit what information we can discuss with others. Unless your spouse provides written permission to speak to you, we cannot discuss bills or any other insurance related questions or information with you. 

Why was my claim denied? 
There are many reasons that a claim might be denied by your insurance carrier. Please refer to the EOB (Explanation of Benefits) which was provided to you by your insurance carrier with the denial reason. Please call your insurance carrier with any questions you have regarding their denial of the claim. 

Why isn't my Medicare Part B paying for my service? 
Medicare Part B will not pay claims if you have signed up for a Medicare replacement product such as Today's Options, Secure Horizons, Medicare Blue PPO, etc. These alternate insurance plans take the place of Medicare Part B and we need to submit your claims to them. Please contact our office to provide us the necessary information for your insurance carrier. 

What if my insurance company is not listed as a participating insurance on the website list? 
If your insurance is not found on the Participating Insurance List, please reference to the section titled Participating Network List. If the name of the network on the list is printed on your insurance card, then St. Joseph's Physicians and its providers are participating. If your insurance company/network is still not found, please contact your insurance plan for the most up to date information on the participating status of the St. Joseph's Physicians providers. 

If you still need assistance, please call our Billing Office at 315-452-2501


Urgent Care Locations

St. Joseph's Physicians in Liverpool
5100 West Taft Road
Liverpool, NY 13088

St. Joseph's Physicians in Fayetteville
4100 Medical Center Drive
Fayetteville, NY 13066

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Contact St. Joseph's Physicians

Family Medicine, Liverpool: 315.452.2828
Family Medicine, Fayetteville: 315.637.7878
Family Medicine, Radisson: 315.652.1325
Family Medicine, Heritage Group,
Fayetteville: 315.663.0059
Family Medicine, Heritage Group,
Cazenovia: 315.655.8171
Internal Medicine, Syracuse: 315.474.0542
Surgical Services, Liverpool: 315.634.3399
Surgical Services, Fayetteville: 315.632.3300